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Twitter is a great way to cultivate and grow your clients brand online. With millions of Twitter users it is fast and easy to engage other users. Unlike other Social Media Marketing outlets Twitter limits posts to 140 characters, which means that you need to be creative, and get your followers attention in very few words.

Set Up

Choosing a Twitter Name

There are two thoughts on what Twitter Name to use – a brand / business name or the clients real name, both work, but both require branding in the profile to compensate the name you choose to use.

The client who uses his real name will want to start his profile bio immediately with a url followed by his business name / brand name. Then something attention grabbing, all of which has to be written in the least number of words possible.

ExampleJohn Smith (http://maindomain.com) Fearless Products ….

Alternatively if using the brand name, then the real name should appear after the url in the profile.

ExampleFearless Products (http://maindomain.com) John Smith is …

Twitter Image

We recommend that if you use a picture of your client, that he/she appears warm, friendly, approachable. Alternatively if identifying them as a brand or product you can use an appropriate image.

If you already have a personal Twitter account, you may still want to make one specifically for your business. Use your dedicated email address.

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Fill out your Twitter profile using a thumbnail image (just like you did for Facebook) and a short bio. Add a link to your blog if you have it set up already.

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Getting Followers

There are two ways to build followers. The first generates a large amount of followers in a short time, but the followers will not be very targeted and are not likely to participate heavily. These followers can be found by searching Twitter for users who are hash-tagged with keywords like #autofollow, #followback, #ifollow, etc. You can also Google these same keywords for lists of high profile users who automatically follow back anyone who follows them, or sign up for a service like FollowPort.com.

The second way to build a following depends on searching for Twitter users in similar fields. Figure out how they are hash-tagging their own posts, and tag your own in the same way. This will allow others in your niche to find you and follow you. You can use sites like Twibes.com to find lists of Twitter users with similar interests.

Search Twitter for your niche keywords for targeted followers.

  • Follow others first and they‘ll usually follow you back. This is the Twitter etiquette that if you follow someone they are obliged to follow you back. You can always try and if after a few days they didn‘t follow you back you can unfollow them.
  • Follow influential people in your niche. This means read some of their tweets, check their statistics. You can also check some simple things like if they have an image, how often do they post links (are they sell, sell, selling in their tweets), etc.
  • Try to aim to follow 50-100 people per day. Any more than this and it simply doesn’t look like you are really following (it looks like its a bot following them).
  • Follow during Twitter‘s peak times which are EST 1-3pm & EST 6-10pm. During these times more Twitter users are online and therefore the number who will follow you back is much higher than at other times.

Establishing a Brand

Creating your brand on Twitter means getting your personality and goals out there in 140 characters or less. Twitter can be even more relaxed than Facebook, so mix up your self-promotional posts with humorous ones, and add some inspirational items as well.

You can hash-tag according to your post’s content, or according to the audience you want to attract. Ride the bandwagon of trending hash-tags as well – look for ones you can spin to relate to your own brand. Creating interesting series of Tweets on a daily basis is the best way to establish your brand.

Twitter Content

What you tweet and when you tweet it are vital to your Twitter success. You should have a steady stream of Tweets each day, but not in excess or you will loose followers. You can use a buffering service or Tweet scheduler to help manage your Tweets. Aim for no more than one Tweet every twenty to thirty minutes

Aim for an 80/20 mix in your content; in other words, try for two out of ten Tweets to be self promotional and the other eight to be informative or entertaining.

What to Tweet about

Ask questions and post links to surveys – interaction is the essence of good Twitter communication.

Here is what Followers like to see in Tweets:

  • Personal stuff: Tell your followers something personal, but don‘t bore them. Make sure it is something interesting or funny. Something that gets a connection happening between them and you (or your client).
  • What’s Hot: Make comments about what is happening in the news and therefore will engage a large number of followers.
  • Share Cool Things: Tweeting about something cool that you did, saw, bought, etc. are great to share with your followers.
  • ReTweet: Don‘t overdo this but if you see a Tweet that you think is cool, then share it by Retweeting it.
  • Quotes: Post motivational quotes, quotes from the famous, even your own sayings (if they are inspirational).
  • Get off the fence: Be opinionated, never just neutral, otherwise your Tweeting will become stagnated, and bland, and more importantly might lead people to switch off (unfollow you).
  • Tweet Style: Develop your own style, way of writing etc. Don‘t try to copy, be yourself, but if you find a style that works build on it.
  • Be Helpful: Answering questions, posting advice, encouragement, something that gives back to the community is always good for building reputation, and getting more interest from those following you.
  • Be prepared before you start: Make 5 tweets before you start following people, that way when people follow you they will see you are real, and not a bot.
  • Good humor / Good taste: Be funny if you can, find funny things to post, find things that entertain, but make sure what you Tweet is in good taste. Try not to talk about selling or making money

You can post images on Twitter by clicking on the “Compose new Tweet” box. A camera icon will appear. Clicking on the icon will give you the option to “Add an image”. Simply upload the image, and it will appear as a link in your Tweet. Inviting people to caption funny images is a great way to boost interaction on Twitter.

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You can also click on the compass image to add your location at the time of the tweet. Finally, you can add links to your Tweets at any time without using up all of your 140 characters by using a link shortener like Bit.ly or tinyurl.com

Best Practices

Use Twitter in a relaxed manner so you don’t seem stiff or calculated. Devote ten minutes or so per day to planning your Tweets, and another ten to fifteen minutes to look for new people to follow or mention. Also participate in #FF – tagging your posts in this way on “Follow Fridays” and adding the names of your followers will encourage them to do the same for you.

Never trash another individual or brand on Twitter. This is in poor taste and can start an ugly Tweet war. Don’t use Twitter to voice personal complaints either – once the negativity ball starts rolling, it can be difficult to stop. Save personal commentary and gripes for your private Twitter account.

Ask for interaction. You can direct readers of your Tweets to your blog or Facebook Page to answer a question or take a poll by posting your question on Twitter with a link back to the source. Calls to action work just as well on Twitter as other platforms.

Twitter Tools and Analytics

Twitter continually promises to launch an internal analytics and tracking tool similar to Face book’s “Insights”, but has not released anything yet. In the meantime, users can turn to tools like TweetStats, which allows you to see what month, day, and time your account is most active. TweetStats also collect information on daily tweets, hourly tweets, replies, RTs, Friend and Followers stats, and more.

Ongoing Management

Set goals for your Twitter activity, and stick to them. Use a buffering tool such as Buffer or HootSuite to pre-schedule Tweets at the beginning of each day, and plan on having a Tweet go out at least 3-4 times a day. Once an hour is not too often to Tweet, but don’t make the mistake of bunching all of your Twitter activity for the day into the same half hour time frame – there’s no faster way to lose all of your followers.